ach67's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how ach67 collects, uses, and keeps your data secure.
Welcome to ach67. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of personal information of users of our platform. ach67 is a safe and reliable online casino and betting platform for players in Bangladesh, and we take user privacy very seriously.
By using this platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using the platform. For any questions or concerns, please contact our support team.
This Policy may be updated at any time. In the event of changes, we will publish a notice on the platform and the date of the update will be noted at the top of the Policy. We recommend reviewing this Policy regularly.
Data Collection & Processing
1. What Information We Collect
ach67 may collect the following types of information:
- Identity Information: Name, date of birth, nationality, and government-issued identification details (such as national ID number), required for account verification and age confirmation.
- Contact Information: Email address and mobile number, used for account registration, security verification, and communication.
- Financial Information: Details of your payment method (bKash, Nagad, Rocket, or bank account information), required solely for processing transactions.
- Technical Information: IP address, browser type, operating system, device identifier, and cookie data.
- Usage Information: Your activity on the platform, gaming history, bet amounts, and login duration.
- Communication Information: Records of your conversations with our customer support team.
2. How We Collect Information
We collect information in the following ways:
- Directly from you during registration and account management.
- Through payment processors at the time of completing transactions.
- Automatically via cookies and similar technologies when you use our website and app.
- When you contact customer support.
- From third-party verification services for age verification or identity confirmation.
3. Purpose of Data Collection
ach67 uses information for the following purposes:
- Creating, managing, and securing accounts.
- Processing financial transactions and preventing fraud.
- Complying with legal and regulatory obligations, particularly age verification (to confirm 21+).
- Customer support and issue resolution.
- Improving platform services and diagnosing technical issues.
- Following responsible gambling policies and identifying harmful behavior.
- Legitimate marketing communications, where you have given consent.
4. Legal Basis for Processing
We process your information on the following legal bases: (a) necessity to perform a contract with you — for account management and completing transactions; (b) legal obligation — to comply with age verification, anti-money laundering, and cybersecurity regulations; (c) legitimate interests — for fraud prevention and platform security and improvement; and (d) your consent — for marketing communications and optional cookies.
Data Sharing & Retention
5. Sharing Information with Third Parties
ach67 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers.
- Identity Verification Services: With approved verification providers to confirm age and identity.
- Law Enforcement Authorities: When disclosure is legally required based on a court order or legal demand.
- Technology Service Providers: With technology partners engaged to operate the platform, who work under strict confidentiality agreements.
- Game Providers: With providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI, only the information necessary to manage gaming sessions.
Important: Any third party operates under our strict privacy terms and may not use your information for any other purpose.
6. Data Retention Period
ach67 retains your information according to the following policy:
- Information from active accounts is retained until the account is closed.
- Even after an account is closed, records of financial transactions may be retained for a set period due to legal obligations.
- Information related to suspected fraud or legal violations may be kept for the duration of the investigation and for a necessary period thereafter.
- If marketing consent is withdrawn, the relevant information is removed from marketing lists immediately.
Once the retention period ends, we securely delete or anonymize your personal information so that it can no longer be linked to you in any way.
7. International Data Transfers
Some of ach67's services use international technology infrastructure, so your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that data transfers provide adequate protection in accordance with international standards and are consistent with applicable privacy laws.
8. Cookies and Similar Technologies
Our platform uses cookies and similar tracking technologies. Cookie types and purposes:
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: To remember language preferences, game settings, and user preferences.
- Analytics Cookies: To analyze platform usage and improve services. You can disable these.
- Marketing Cookies: Only with your consent, to present relevant information and offers.
You can reject or delete optional cookies at any time through your browser settings.
Your Rights
You have the following rights regarding the personal information associated with your account at ach67.
Right to Access Information
You may request from us at any time a complete copy of the information we hold about you.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted, unless a legal obligation requires otherwise.
Right to Object to Processing
You may object to the use of your information for marketing purposes and withdraw your consent.
Right to Data Portability
Where technically feasible, you may receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain specific circumstances you may request that the processing of your information be temporarily limited.
Exercising Your Rights: To exercise any of the above rights, contact our support team: [email protected] — we are available 24/7. We will verify and act on your request as promptly as possible.
Security & Protection
9. Data Security Measures
ach67 follows industry-standard technologies and practices to protect your personal and financial information:
- SSL/TLS Encryption: All data exchanged between the platform and your device is protected by 256-bit SSL encryption.
- Database Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorized personnel may access your information, for necessary reasons and to the extent required.
- Regular Security Audits: Regular security tests are conducted to identify and address technical vulnerabilities.
- Two-Factor Authentication: An additional layer of security is provided when accessing your account.
- Fraud Detection Systems: Unusual transaction or login patterns are monitored automatically.
Please note, however, that absolute security of data transmission over the internet cannot be guaranteed. Therefore, keep your account password confidential and notify us immediately if you notice any suspicious activity.
10. Our Responsibility in Case of a Data Breach
In the event of any data breach or security incident, ach67 will take immediate action. If the relevant breach creates a significant risk to your information, we will notify you as promptly as possible and take the necessary steps to mitigate potential harm.
11. Privacy of Minors
ach67 strictly prohibits use of the platform by anyone under the age of 21. Age verification is mandatory at registration. If we learn that a minor has created an account by concealing their age, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
12. Policy Changes and Notifications
This Privacy Policy may be updated from time to time in response to business changes, addition of new services, or legal changes. In the event of changes:
- A notice will be prominently published on the platform.
- For significant changes, a notification may be sent to the registered email address.
- The "Last Updated" date at the top of the Policy will be changed.
- Continued use of the platform after significant changes will be considered acceptance of the new policy.
We recommend reviewing this page regularly.
13. Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact our support team. We provide support in both Bengali and English, 24/7.
Privacy Contact: [email protected]
Live Chat: Available 24/7 through the platform